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Thread: Lumia 620 wont display Caller name, no caller ID

  1. #1
    Junior Member
    Join Date
    Sep 2013
    Posts
    15

    Lumia 620 wont display Caller name, no caller ID

    I bought Lumia 620 two weeks ago. Installed several apps from store, synced my address book and email accounts, everything was working good so far. Since yesterday i dont know what went wrong with the device after i restarted the phone after battery drain. It is just not showing up any caller ID. Neither name, nor number appears when somebody calls me. I haven't made any changes to my settings or anything else since it was working good. Can anybody here please tell me where and what could be the problem?

    Please help.

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  2. #2

    Re: Lumia 620 wont display Caller name, no caller ID

    Hope you might be aware that such situation occurs when you have double entry for any number. By the way, i have few question:

    Does the problem appears only with Incoming calls or outgoing calls as well?
    Did you confirmed with your service provided whether they have disabled Caller ID on your number?
    Which firmware are you running, Amber or Black Update?

  3. #3
    Junior Member
    Join Date
    Sep 2013
    Posts
    15

    Re: Lumia 620 wont display Caller name, no caller ID

    I appreciated your help friend, but you might be aware that even though you have double entry for any contact, only its Name wont appear, number should still show up, right? In my case, number and name both have disappeared. Furthermore, here are answers for what you have asked:

    1. Yes, the problem appears with both incoming and outgoing calls
    2. I already talked with my service provider (Vodafone) and they say my Caller ID is enabled.
    3. I'm still running Amber software. Black update is still to ht my device.


    Please help.

  4. #4
    Junior Member
    Join Date
    Apr 2013
    Posts
    18

    Re: Lumia 620 wont display Caller name, no caller ID

    This sounds very strange. I think you should try contacting Nokia directly regarding this issue.

  5. #5
    Senior Member
    Join Date
    Jan 2012
    Posts
    106

    Re: Lumia 620 wont display Caller name, no caller ID

    Guys, forget all those things. Just perform a Hard Reset on your Lumias and the problem will be gone.

    Many users faced many problems after updating to Amber but most of them got fixed by a simple reset. Go to Phone Settings and perform Factory Reset.

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